The YMCA of Central East Ontario is committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.
YMCA of Central East Ontario will provide, upon request, a copy of its documents that relate to the Customer Service Standard.
YMCA members – including participants, customers, parents, donors, contractors or other members of the public – are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs services and their YMCA experience. Please contact your local YMCA supervisor, manager or a senior manager directly.
Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email, telephone or by regular post mail to:
YMCA of Central East Ontario
123 Aylmer Street South
Peterborough, ON K9J 3H8
Tel: 705.748.9642 x 219
All feedback will be referred to the appropriate YMCA General Manager for handling.