All YMCA members are required to carry their membership cards with them in the facility. This helps us in case of emergencies. Using your card to access change rooms helps maintain building security and ensures the safety of members and their possessions. All members are required to swipe their membership cards when accessing the facility.
YMCA members are welcome to bring a guest to try out the facility. YMCA members must be present at sign in. Guests 16+ must present photo id in order to be signed in. Each guest can access the facility a maximum of three times for free. They will then be required to pay a reduced day pass rate when they sign in with a member.
Membership Cancellation Policy
The Balsillie Family Branch offers flexible membership options with no contracts and no start up fees. If you wish to cancel your membership, we require 10 days written notice prior to your next payment. Please return membership card upon cancellation of Membership.
Program Cancellation Policy
All program cancellation requests must be made in person 7 days prior to the program start date. Refunds or credits are not offered after a program has started unless accompanied by a medical certificate. Refunds are subject to a $10.00 administration fee. No refunds or credits for make up classes will be offered due to unforeseen circumstances (i.e. Power outage).
YMCA Commitment to Service
The YMCA strives for excellence through all areas of service and programs. We want everyone to feel welcome and enjoy their YMCA experience. We believe in creating an environment that promotes growth in spirit, mind, and body.
YMCA Core Values guide our everyday decisions and actions. We challenge everyone involved with us to accept and demonstrate positive values.
Our Core Values are Caring, Honesty, Respect, Responsibility and Inclusiveness
The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. YMCA members, volunteers and staff all pledge to treat one another with respect and dignity and to use our facility in a responsible manner.
Cell Phone/Camera Policy
For safety and security reasons cell phones and other electronic devices are not permitted in change rooms, washrooms, or program areas. (i.e.: Pool, Lifestyle Center, and Gymnasium)
Child Age & Access Policies
Children under the age of 10 years must be accompanied by a parent/guardian (who is 16 years or older) who is inside the YMCA and aware of their child’s location at all times, should the child be participating in an unsupervised program.
Youth must be 15 years and older to fully access the Lifestyle Centre. Youth who are 10–14 years may take our Teen Strength program to use the equipment in the Lifestyle Centre.
Aquatics Pool Admissions and Wrist Band Policy
To ensure that children have a safe and enjoyable swimming experience, the YMCA of Central East Ontario has implemented a wristband procedure. This system allows staff to identify children at greater risk of accidents and ensure adequate supervision when in the pool area. All children 9 years of age and under will be given an identifying wristband by the facility staff. Click here for additional information on this policy.
Change Room Policies
The Universal change room is designed to accommodate all genders and can be used by parents with children, or individuals who require assistance due to special circumstances. A parent/guardian must accompany their child at all times. Common areas of the universal change room are clothing-mandatory, and bathing suits have to be worn during showers. Private change stalls are available.
The Male and Female change rooms accommodate all ages. Children under the age of 10 years must be accompanied by a parent. Parents with opposite gender children are required to use the Universal change room.
The Membership Plus change rooms are only to be used by individuals who are 18+ years and possess a Plus membership.