Leading Equitable and Accessible Delivery (LEAD)

January 19, 2023

New year, new goals! A consistent goal here at the YMCA is to improve the overall inclusivity of our facilities, and programs. Our team is excited to be heading into 2023 working alongside the Abilities Centre and the Canadian Disability Participation Project (CDPP) on a process titled Leading Equitable and Accessible Delivery (LEAD).

Through an evidence-based lens, the LEAD process will support our YMCA as we reflect on the internal practices, processes and culture of our organization so that strategic planning and implementation take place through the lens of accessibility and inclusion. Going through LEAD will challenge us to look beyond the accessibility of the built environment, or legislated compliance standards, to question and change our internal systems and policies that do not promote access and inclusion. This exciting process will take place over the next 12 – 14 months.

There will be opportunities for you to get involved along the way. We will be asking YMCA members, volunteers, staff and community partners to participate in a few surveys throughout the year. Stay tuned for updates!

Accessibility

The YMCA of Central East Ontario is committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.

YMCA of Central East Ontario will provide, upon request, a copy of its documents that relate to the Customer Service Standard.

AODA Multi-Year Accessibility Plan

Feedback Process

YMCA members – including participants, customers, parents, donors, contractors or other members of the public – are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs services and their YMCA experience. Please contact your local YMCA supervisor, manager or a senior manager directly.

Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email, telephone or by regular post mail to:

YMCA of Central East Ontario
Association Services
123 Aylmer Street South
Peterborough, ON K9J 3H8

Email: carly.butterworth@ceo.ymca.ca

All feedback will be referred to the appropriate YMCA General Manager for handling.