Feedback Process

YMCA members – including participants, customers, parents, donors, contractors or other members of the public – are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs services and their YMCA experience.  Please contact your local YMCA supervisor, manager or a senior manager directly.

Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email or mail to:

YMCA of Central East Ontario
Association Services
123 Aylmer Street South
Peterborough, ON K9J 3H8

Email: leslie.murray@ceo.ymca.ca

All feedback will be referred to the appropriate YMCA General Manager for handling. To review our official statement in PDF format, please download our Complaints Policy