Membership Policies

Membership Cards

All YMCA members are required to carry their membership cards with them in the facility. This helps us in case of emergencies. Using your card to access change rooms helps maintain building security and ensures the safety of members and their possessions. All members are required to swipe their membership cards when accessing the facility.

Guest Passes

YMCA members are welcome to bring a guest to try out the facility. YMCA members must be present at sign in. Guests 16+ must present photo id in order to be signed in. Each guest can access the facility a maximum of three times for free. They will then be required to pay a reduced day pass rate when they sign in with a member.

Membership Cancellation Policy

Membership Cancellations require at least 4 business days notice in writing prior to your next payment.

Program Cancellation Policy

Program Refund/Credit must be requested in writing at least 7 days prior to the start of the program. Refund/Credits will only be issued if it is accompanied by a medical certificate. A $20.00 administrative fee will apply to any refunds. (Exceptions will be made if the program has been cancelled by the YMCA).

Summer Camp cancellation requests must be made in writing at least 7 days in advance of the session start date. A $25.00 per week deposit will be required upon registering. This is non refundable should you have a need to cancel.

Birthday Party fee will be paid in full upon booking. Cancellation requests are subject to a $25.00 cancellation fee. Refunds will not be issued if less than 14 days notice is given in writing.

The YMCA reserves the right to cancel programs that do not meet the minimum participant requirements. Requirements may vary per program.

YMCA Commitment to Service

The YMCA strives for excellence through all areas of  service and programs. We want everyone to feel welcome and enjoy their YMCA experience. We believe in creating an environment that promotes growth in spirit, mind, and body.

Core Values

YMCA Core Values guide our everyday decisions and actions. We challenge everyone involved with us to accept and demonstrate positive values.

Our Core Values are Caring, Honesty, Respect, Responsibility and Inclusiveness

Member Etiquette

The YMCA is a shared experience for everyone to enjoy. Each of us can make it better for all by being considerate of others. YMCA members, volunteers and staff all pledge to treat one another with respect and dignity and to use our facility in a responsible manner.

Cell Phone/Camera Policy

For safety and security reasons cell phones and other electronic devices are not permitted in  change rooms, washrooms, or program areas. (i.e.: Pool, Lifestyle Center, and Gymnasium)

Child Age & Access Policies

Children under the age of 10 years must be accompanied by a parent/guardian (who is 16 years or older) who is inside the YMCA and aware of their child’s location at all times, should the child be participating in an unsupervised program.

Youth must be 15 years and older to fully access the Lifestyle Centre. Youth who are 10–14 years may take our Teen Strength program to use the equipment in the Lifestyle Centre.

Aquatics Pool Admissions and Wrist Band Policy

To ensure that children have a safe and enjoyable swimming experience, the YMCA of Central East Ontario has implemented a wristband procedure. This system allows staff to identify children at greater risk of accidents and ensure adequate supervision when in the pool area. All children 9 years of age and under will be given an identifying wristband by the facility staff. Click here for additional information on this policy.

Change Room Policies

The Universal change room is designed to accommodate all genders and can be used by parents with children, or individuals who require assistance due to special circumstances. A parent/guardian must accompany their child at all times. Common areas of the universal change room are clothing-mandatory, and bathing suits have to be worn during showers. Private change stalls are available.

The Male and Female change rooms accommodate all ages. Children under the age of 10 years must be accompanied by a parent. Parents with opposite gender children are required to use the Universal change room.

The Membership Plus change rooms are only to be used by individuals who are 18+ years and possess a Plus membership.